Client Charter

We offer an excellence of quality on all company services, which we actively warrant for customer satisfaction.

We are sensitive to client needs and motivations.

We aim to deliver right first time, every time; we seek feedback from our clients, both where we have delivered and where we have not.

Our pricing reflects both market conditions and client budget but our value is never compromised; to this end we match skills to client needs and aim to build long term commercial relationships with our clients who we hope to regard as Business Partners rather than customers.

We offer responsiveness and flexibility with all the back-up of an established and sizeable organisation together with personal contact with key managers and directors.

We ask, in exchange, that clients keep us informed as to project progress and raise issues and queries in the first instance with project staff, though direct contact is available in all instances.

Finally, our conditions of engagement reflect our need to pay our consultants and suppliers promptly, and if variations from our normal payment terms are required or anticipated, we would ask to be advised to advance to avoid any confusion or lack of communication.